Resources

A collection of helpful communication tips, tricks and advice

(Visit often - more to come!)

Communications During a Pandemic

Now more than ever, your message needs to be clear, succinct, and easily accessible. It also needs to be fact based and trustworthy. Here are some strategies, tips, and aids to help.

 

Grammar & Punctuation

  • Don't want to take on an entire tutorial on beefing up your grammar and punctuation but interested in occasional tips? Follow Analytical Grammar/Grammar Planet on Facebook. It's full of useful tips to help polish and clarify your content in easy-to-read daily posts.

  • For a more hard-core, what-the-pros-use reference, follow the AP Stylebook on Facebook.

  • Grammar Girl can be found on Facebook, podcasts, and other media venues. Check her out!

  • Harvard University's Harvard College Writing Center's "Tips on Grammar, Punctuation, and Style" is has just that - easy-to-use tips to follow when writing.  

Communications (General)

Communication Plans / Crisis Communications

 

Education & Communications

Email

Few communications vehicles are so necessary yet so fraught with the potential to be overused and misunderstood. Nuance will be lost when dashing off that email, so be careful what you say - er, write. And here's a tip: NEVER put anything in an email that you (1) don't want to appear above the fold on the front page of a newspaper or on the main screen of a news website, (2) don't want to have to defend in a court of law, and (3) don't want your mom to read. In some arenas (e.g., government, public education), emails can be subjected to public records requests ... and what qualifies for redaction is narrowly defined. Better safe than sorry.

 

Idioms

  • I love these ideas, but be careful when using idioms in your writing or speaking when your audience may include individuals whose native/first language is not American English - most idioms don't translate verbatim well. 

 

Internal Communications

This may be the most overlooked but important stakeholder group in your communications efforts/plan. Raise your hand if you've heard me say "If the house is on fire, tell the people inside first!" How you communicate with your colleagues and employees can make or break your business. Good internal communications practices can result in increased trust of management, increased pride in the work being done, higher individual-level commitment to the success of the business, and significantly better employee relations. With good internal communications, your employees can become your best ambassadors. On the flip side, negative comments employees share with friends and family have real staying power. Here are some tips on good internal communications practices:

 

Social Media

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